🚚 Delivery Policy

Royal Cafe App (RoyalCafeApp.com)

1. Delivery Areas

Royal Cafe currently delivers orders within selected serviceable locations. Delivery availability depends on your address and distance from our restaurant partners. Customers can check delivery availability by entering their location on our website.

2. Delivery Time

• Estimated delivery time: 30–60 minutes
• Delivery time may vary depending on:
  • Order volume
  • Weather conditions
  • Traffic conditions
  • Distance from the restaurant

While we strive to deliver within the estimated time, delays may occasionally occur.

3. Delivery Charges

• Delivery charges are calculated based on:
  • Distance from the restaurant
  • Order value
  • Ongoing promotions (if applicable)
• Applicable delivery charges will be displayed at checkout before payment.

4. Order Processing

• Orders are processed immediately after confirmation.
• Once the order is placed, it cannot be canceled or modified if it has already been prepared or dispatched.

5. Contactless Delivery

To ensure safety and hygiene, Royal Cafe offers contactless delivery:

• Delivery partner will leave the order at your doorstep
• Customers are advised to maintain safe distance during delivery

6. Failed Delivery Attempts

Delivery may be marked unsuccessful if:

• Customer is unavailable at the provided address
• Incorrect or incomplete address is provided
• Customer does not respond to calls

In such cases:

• The order may be canceled
• No refund may be applicable

7. Order Tracking

Customers can track their order status in real-time through:

• Royal Cafe website
• Order confirmation updates via SMS/WhatsApp (if enabled)

8. Special Instructions

Customers can provide special delivery instructions while placing the order.
We will try our best to accommodate them, but fulfillment is not guaranteed.

9. Delivery Partner Responsibility

Our delivery partners are trained to:

• Ensure timely delivery
• Maintain hygiene standards
• Handle food packages safely

10. Issues with Delivery

If you face any issues such as:

• Late delivery
• Missing items
• Damaged packaging

Please contact us immediately:

📞 Customer Support: [Insert Contact Number]
📧 Email: support@royalcafeapp.com

11. Policy Updates

Royal Cafe reserves the right to update this Delivery Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

12. Acceptance of Policy

By placing an order on RoyalCafeApp.com, you agree to the terms of this Delivery Policy.