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Return & Refund Policy

Return & Refund Policy

RoyalCafeApp.com

Effective Date: [Insert Date]

At RoyalCafeApp.com, we strive to provide high-quality food and seamless delivery services. Due to the perishable nature of food items, our return and refund policy is designed to ensure fairness and customer satisfaction.

1. No Return Policy (Food Items)

As food is perishable and prepared fresh upon order, we do not accept returns once the order has been delivered.

However, refunds or replacements may be issued under specific conditions mentioned below.

2. Eligibility for Refund or Replacement

You may be eligible for a refund or replacement in the following cases:

a. Incorrect Order

  • Items delivered do not match your order.

b. Missing Items

  • One or more items are missing from your order.

c. Damaged or Spilled Food

  • Food is received in a damaged, tampered, or spilled condition.

d. Poor Quality

  • Food is stale, undercooked, or not fit for consumption.

3. Timeframe for Reporting Issues

  • Customers must report any issue within 30 minutes of delivery.
  • Complaints made after this time may not be considered.

4. Proof Requirement

To process your request, you must provide:

  • Order ID
  • Clear photos/videos of the issue
  • Description of the problem

5. Refund Process

  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be credited to:
    • Original payment method, or
    • Wallet (if applicable)

6. Cancellation Policy

a. Before Order Confirmation

  • Orders can be canceled without any charges.

b. After Order Confirmation

  • Cancellation may not be allowed once the restaurant has started preparing the food.

7. Non-Refundable Cases

Refunds will not be issued in the following cases:

  • Incorrect delivery address provided by customer
  • Customer unavailable at delivery location
  • Delay due to unavoidable circumstances (traffic, weather, etc.)
  • Change of mind after order placement

8. Failed or Duplicate Payments

  • If payment is deducted but order is not confirmed, the amount will be refunded automatically within 5–7 business days.
  • Duplicate payments will also be refunded.

9. Contact Us

For any refund or complaint requests, please contact:

Royal Cafe Support Team
🌐 Website: www.royalCafeApp.com
📧 Email: royalcafetayenjam@gmail.com
📞 Phone: [+91 6009533198]

10. Policy Updates

RoyalCafeApp.com reserves the right to update or modify this policy at any time without prior notice.